Terms & Conditions

In these Terms, capitalized words have the meaning set out in the applicable Order Form or, if not defined there, in the ordinary industry sense. Headings are for convenience only and do not affect interpretation.

By accessing or using the mytalentmetrics platform ('Service'), you agree to be bound by these Terms and Conditions. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

mytalentmetrics grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service for internal business purposes during the subscription term.

Subscriptions are governed by the Order Form, these Terms, and any applicable Data Processing Addendum. Enterprise subscriptions may include additional Statement(s) of Work.

Fees are payable in advance in the currency stated on the Order Form and are non-refundable except as expressly stated in our Refund Policy. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law.

Subscriptions automatically renew for successive terms equal in length to the initial term unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.

Customers may cancel future renewals at any time. Cancellation does not entitle the Customer to a refund of fees already paid and does not release the Customer from outstanding payment obligations.

Customer is responsible for the accuracy, quality, and legality of Customer Data, for the acts and omissions of its authorized users, and for maintaining the confidentiality of all account credentials.

mytalentmetrics retains all right, title, and interest in and to the Service, including all software, models, algorithms, documentation, and derivative works, subject only to the limited license granted herein.

mytalentmetrics targets 99.9% monthly uptime for the Service, excluding scheduled maintenance and events outside its reasonable control. Enterprise SLAs are set out in the applicable Order Form.

Customer shall not (a) reverse engineer, decompile, or attempt to derive the source code of the Service; (b) resell or sublicense the Service without written consent; (c) upload malware or infringing content; or (d) use the Service to violate applicable law.

To the maximum extent permitted by law, mytalentmetrics's aggregate liability arising out of or related to these Terms shall not exceed the fees paid by the Customer to mytalentmetrics in the twelve (12) months preceding the event giving rise to the claim.

The Service is provided 'as is' and 'as available.' mytalentmetrics disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, and non-infringement.

Each party shall comply with applicable data protection laws. mytalentmetrics processes personal data in accordance with its Privacy Policy and the Data Processing Addendum incorporated by reference.

The Service may enable integrations with third-party products. mytalentmetrics is not responsible for third-party products, and use of them is governed by the applicable third-party terms.

mytalentmetrics may suspend or terminate the Service for material breach, non-payment, or activity that threatens the security or integrity of the platform.

Neither party shall be liable for delays or failures resulting from causes beyond its reasonable control, including acts of God, war, terrorism, pandemics, or infrastructure outages.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles, unless otherwise agreed in the applicable Order Form.

The parties shall attempt to resolve disputes through good-faith negotiation. Unresolved disputes shall be submitted to binding arbitration in London under the LCIA Rules.

Enterprise Order Forms may modify or supplement these Terms. In the event of conflict, the Order Form prevails to the extent of the conflict.

Customer shall use the Service in compliance with all applicable laws, including export control, anti-corruption, and sanctions laws.

Each party shall protect the other's Confidential Information with the same degree of care it uses for its own confidential information, and in no event less than a reasonable standard of care.

Any unauthorized use, resale, scraping, or reproduction of the Service, its outputs, or its documentation is strictly prohibited and may result in immediate termination and legal action.